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REFUND POLICY FOR EXTERNAL GROUPS

For all rooms, if the booking is cancelled, the processing fee of $50.00 will not be levied, unless contracts and/or agreements for services have been arranged, which may include consulting time of external liaison.

For Smaller rooms (<100 in capacity): if the booking is cancelled more than one week prior to the booking date then the processing fee will be retained. If 7 days or less, but more than two business days, then 50% of the booking charge will be retained (the minimum amount being the processing fee) and if it's less than two business days then there will be no refund.

For Mid-sized rooms (100-277): if the booking cancelled more than two weeks prior to the booking date then the processing fee will be retained. If it is cancelled 14 days prior or less, but more than two business days before the booking starts, then 50% of the booking charge will be retained(the minimum amount being the processing fee), and if it's less than two business days prior then there will be no refund.

For larger rooms (278+): For all bookings made more than 60 days in advance of the booking date a non-refundable deposit of the room rental fee will be required to hold the space. If the booking is cancelled more than 14 days prior to the event, then 25% of booking charge will be retained. If it's cancelled between 1 week and 14 days then 50% will be retained and if it's cancelled with less than 7 days notice there will be no refund.

For certain specific bookings other agreements will be reached regarding the cancellation policies and those agreements will supersede any listed here.


Jan. 2013